Privacy Policy

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and authentication credentials (via Sign in with Apple or email/password).

Skin Profile Data: During onboarding, you voluntarily provide your skin type, skin concerns, age range, sensitivity level, and skincare preferences. This data personalizes your experience.

Photos & Images: If you use skin analysis, progress tracking, or product scanning features, images you capture are processed to provide results.

Facial Photographs: If you use the skin analysis or progress tracking features, you may take selfie photos of your face. These facial photographs are sent to our backend server for AI-powered skin analysis and stored on our secure cloud storage for progress tracking. No facial recognition, face mapping, or biometric identification is performed on these photos.

Product & Routine Data: Products you scan or add to your shelf, routines you create, and completion history.

Usage Data: Anonymous analytics about app usage patterns to improve the experience. We do not track you across other apps or websites.

2. How We Use Your Information

• Provide personalized ingredient safety scores based on your skin profile
• Analyze skincare content (videos, screenshots) for compatibility with your skin
• Track your skincare routines and progress over time
• Send notifications you opt into (routine reminders, analysis results)
• Improve our AI analysis accuracy and app features

3. AI Processing & Third-Party Services

SkinMatch uses Glow AI, our proprietary AI engine, to analyze skincare content and provide personalized recommendations. When you use AI-powered features (Discover analysis, ingredient scanning, skin analysis), the following data may be processed by our AI systems:

• Selfie photographs of your face submitted for skin analysis
• Images of skincare products or screenshots you submit for analysis
• Your skin profile information (skin type, concerns, age range) for personalized results
• Video content URLs you submit for routine analysis

Our AI processing uses third-party machine learning infrastructure to deliver results. Data sent for analysis is processed in real time and is not used to train AI models or shared with third parties for advertising or marketing purposes.

4. Data Storage & Security

Your data is stored on secure servers with encryption in transit (HTTPS/TLS) and at rest. Product images are stored on DigitalOcean Spaces with private access controls and time-limited signed URLs.

We use industry-standard security measures including JWT token authentication, password hashing (bcrypt), and rate limiting to protect your account.

5. Your Rights & Data Control

• View & Edit: You can view and edit your skin profile at any time in Profile > My Skin Profile.
• Export: Contact us to request a copy of all your data.
• Delete: You can permanently delete your account and all associated data at any time via Profile > My Account > Delete Account. This action is irreversible and removes all routines, shelf products, analyses, progress photos, and personal information from our servers.
• Opt Out: You can disable notifications, pregnancy mode, and other optional features at any time.

6. Data Retention

We retain your data for as long as your account is active. When you delete your account, all personal data is permanently removed from our servers within 30 days. Anonymous, aggregated analytics data may be retained indefinitely.

7. Children's Privacy

SkinMatch is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes through the app or via email. Continued use of SkinMatch after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or your data, contact us at:

Email: [email protected]